Company Offsites: Customer Booking Terms

Last modified:

09/04/2024

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Customer Terms:

By booking with Company Offsites you are agreeing to the following terms:

 

Payment Terms Venues:

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When booking a venue: The client will make a 35% deposit to secure the venue. Plus any security deposits will be taken from the client and Company Offsites will hold this money until after the event. We will check with the holiday home owner after the event date before issuing a refund to the client for any security deposit.

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The final balance is due 90 days before the event. If the event is within the next 90 days, then the full payment will be due upfront to secure the booking along with any damage/security deposit that is requested by the holiday home owner. We will state this in the original quote  that we send to you.
 

Customer Venue Cancellation

 

If there is a customer cancellation before 90 days of the event date, then the deposit is non-refundable (35% of quote). 

If there is a customer cancellation within 90 days of the event and the full balance has been paid. The deposit is non-refundable. It is at the venue discretion whether to offer a partial refund of the final balance.

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Venue Cancellation

 

If the venue owner needs to cancel the booking before the event, then the total fee will be refundable. Company Offsites will support the client in finding an alternative venue.

Unforeseen Circumstances

- Under the current circumstances, please be aware that all bookings are subject to COVID-19 rules and regulations that are set out by the government. In case your booking cannot go ahead due to these rules. We will support the client and the venue owner to find an alternative date. If an alternative date cannot be agreed upon and the event date is outside of the 90 days cancellation then the deposit will be non-refundable. If within 90 days of the event and then full balance has been paid. Then it is at the venue discretion whether to offer a partial refund.

In case your booking cannot go ahead due to other unforeseen circumstances. We will support the client and the venue owner to find an alternative date. If an alternative date cannot be agreed upon and the event date is outside of the 90 days cancellation then the deposit will be non-refundable. The final balance will not have to be paid. If within 90 days of the event and then full balance has been paid. Then it is at the venue discretion whether to offer a partial refund.

Catering & Activities Payment Terms:

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When booking catering and activities: The client will make a 25% deposit to secure catering & activities.
 

The final balance 75% is due 90 days before the event. If the event is within the next 90 days, then the full payment will be due upfront to secure the booking.

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Customer Cancellation

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If there is a customer cancellation before 90 days of the event, then the deposit is non-refundable. The final balance will not have to be paid.

If there is a customer cancellation within 90 days of the event and the full balance has been paid. The deposit is non-refundable. Then it is at the supplier discretion whether to offer a partial refund for the final balance.

Final number of guests:

Final number of guests will be taken when final payment is due (90 days before the event)

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The deposit of any drop off person is non-refundable.

Customers can lower the number of guests at any point before 90 days of the event date to allow any changes to be made to the final balance. *As long as the number of guests meets the minimum number for the supplier.

If the number of guest drop offs impact the cost per person that was originally quoted, then Company Offsites will re-quote the event and the difference will need to be paid by from the client.

- If the event is over 3 month from the date of booking, the final payment is subject to change due to cost of living, food prices and petrol costs etc. Any additional charge will be told to the client before the final payment date (90 days before the booking). The final payment will then be reflected.
 

Unforeseen Circumstances

- Under the current circumstances, please be aware that all bookings are subject to COVID-19 rules and regulations that are set out by the government. In case your booking cannot go ahead due to these rules. We will support the client and the supplier to find an alternative date. If an alternative date cannot be agreed upon and the event date is outside of the 90 days cancellation then the deposit will be non-refundable. If within 90 days of the event and then full balance has been paid. The deposit will be non-refundable. It is at the supplier's discretion whether to offer a partial refund.

In case your booking cannot go ahead due to other unforeseen circumstances. We will support the client and the supplier to find an alternative date. If an alternative date cannot be agreed upon and the event date is outside of the 90 days cancellation then the deposit will be non-refundable. The final balance will not have to be paid. If within 90 days of the event and then full balance has been paid. The deposit will be non-refundable. It is at the supplier's discretion whether to offer a partial refund.
 

- All outdoor activities are subject to weather conditions. Your supplier will make a call on whether the activity is safe to go ahead. If the weather condition is too poor and it is not safe to go ahead with the event, then a partial refund will be offered to the customer.

- It is the clients responsibility to ensure that when booking any outdoor activities that the venue has the outdoor space facilities for the activity to go ahead. If the activity cannot go ahead due to lack of outdoor space. The deposit will be non-refundable. A partial refund will be at the discretion of the supplier.


How to Contact Us:
To ask questions, contact us at:
www.companyoffsites.co.uk

Company Offsites is a Trading name of My Event Concierge Limited, 
Company Reg No: 13809219

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Registered Address:

The Oakley,

Kidderminster Road,

Droitwich,

Worcestershire,

WR9 9AY

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